If you are experiencing an issue that has not been resolved by our technical support, you may return the product. The first step is to fill out the return form.
This form must be completed in full. You will receive a reply via email within 3 business days with instructions on how to proceed with the return.
Products must be returned in their original packaging. We do not issue refunds for items damaged due to insufficient packaging. Please use a protective outer box to prevent damage during transport.
Important: the return must be approved before shipping.