Terms & Conditions

1. Who we areThe seller

The products presented on the websites www.keygadgets.it and www.keygadgets.eu (the "Site") are sold by:

KEY di Ennio Baglioni
Via Giuseppe di Vittorio, snc, 65123 Pescara (PE), Italy
Tax code: BGLNNE71E18G482S, VAT number: IT01932120684
REA: PE-139929
E-mail: info@keygadgets.it, phone: +39 338 874 3541

In these terms KEY di Ennio Baglioni is referred to as the "Seller".

2. DefinitionsThe words used on this page

• Consumer: a natural person who buys for purposes outside their trade, business, craft or profession.
• Business customer: a natural or legal person who buys in the course of their trade, business, craft or profession.
• Customer: the Consumer or the Business customer.
• Products: machines, equipment, inks, emulsions, frames, accessories and the other items sold on the Site.
• Contract: the distance sales contract concluded through the Site.

Whether you are a Consumer or a Business customer depends on the actual purpose of the purchase, not only on whether you enter a VAT number.

3. Who these terms apply toValid in Italy, throughout the EU and in the other countries we ship to

3.1. These terms govern sales through the Site in Italy, in the other countries of the European Union and in the other countries the Seller ships to.

3.2. Consumers are protected by the Italian Consumer Code (Legislative Decree 206/2005). Business customers are subject to the Italian Civil Code and to the rules set out for them in these terms.

3.3. Any general terms of the Business customer do not apply unless accepted in writing by the Seller.

3.4. Each Contract is governed by the version of these terms available at the time of the order. Later changes do not affect contracts already concluded.

4. Products and informationEverything you need to know before buying

4.1. The main characteristics of the Products are described in the product pages published on the Site.

4.2. Before buying, please check in the product page the technical specifications, dimensions, power supply, included accessories and compatible materials. If in doubt, write to us: we will help you choose.

4.3. Images illustrate the Product. Colours may look different depending on the screen. The technical description prevails.

4.4. Small changes in packaging or presentation do not change the main characteristics of the Product. The Seller remains obliged to deliver goods that conform to the Contract.

4.5. If a Product turns out to be unavailable after the order, we will let you know right away and, where possible, offer you an alternative. If you do not accept it, we will refund what you paid without delay.

5. How your order worksConclusion of the contract

5.1. You choose the Products, put them in the cart and complete the order. Before sending it you can check and correct your details, items, prices, taxes, shipping costs and total.

5.2. To send the order you must accept these terms. The order you send is an offer to buy. The Contract is concluded when the Seller sends you the order confirmation e-mail.

5.3. Any automatic e-mail confirming receipt of the order only confirms that we have received it.

5.4. The order confirmation is sent to you by e-mail, with a summary and a link to these terms. If you are registered, you will find your orders in the "My account" section.

5.5. The Contract can be concluded in Italian and in the other languages available on the Site.

5.6. In the event of an obvious error in the price or description of a Product, we will contact you before going ahead. This does not give us the right to cancel confirmed orders at will.

6. Clear prices, no surprisesPrices, VAT and additional costs

6.1. Prices are in euro and, for Consumers, include VAT. Shipping costs and any additional costs are shown before you confirm the order.

6.2. For Business customers with a VAT number from another EU country, VAT is applied according to the rules on intra-Community supplies, based on the tax details provided.

6.3. For shipments outside the European Union, any customs duties, import taxes and customs charges are paid by the Customer.

6.4. The price shown when the order is sent applies. Promotions and discount codes apply under the conditions and for the period stated.

7. Pay the way you preferPayment

7.1. You can pay with:

• PayPal, also with a credit or debit card through PayPal;
• advance bank transfer.

With PayPal you can also pay in 3 instalments, if this option is available to you. Instalments are granted by PayPal under its own terms; for the Seller the order is paid in full.

7.2. With advance bank transfer we ship once the payment has been credited.

7.3. PayPal and card payments are handled directly by PayPal on secure systems. The Seller does not see or store card details.

7.4. If the payment fails, the order remains on hold until the payment is completed.

8. Invoicing

8.1. The invoice is issued in accordance with tax rules, with the details provided by the Customer.

8.2. Please enter correct and complete tax details when ordering. Changes after the invoice has been issued are only possible within the limits allowed by tax rules.

9. How and when your order arrivesShipping and delivery

9.1. Shipping and delivery times are shown on the Site and in the order confirmation. Unless otherwise agreed, we deliver within 30 days of the conclusion of the Contract.

9.2. Courier delivery times are estimates and may vary by destination, holidays or customs procedures. We will send you the tracking code as soon as it is available.

9.3. Bulky or heavy machines may travel on a pallet with a freight carrier. In these cases delivery is made at the kerbside, meaning the point closest to the address that the vehicle can reach, unless otherwise stated in the product page or agreed. Someone must be present to unload. Carrying the goods inside the premises or upstairs is not included, unless agreed.

9.4. If the address is wrong or incomplete, or nobody is present at delivery, we will work with you to find a way to deliver. Additional costs actually incurred because of the Customer, such as storage or redelivery, may be charged to the Customer, who will be informed in advance.

9.5. In the event of delay, all rights provided by law remain, including, for Consumers, the right to set an additional period and then terminate the Contract.

10. A quick check that protects youTransfer of risk and inspection of the goods

10.1. Consumers: the risk of loss or damage passes to the Consumer when they physically receive the Products. If the Consumer appoints a carrier not offered by the Seller, the risk passes on delivery to that carrier.

10.2. Business customers: unless otherwise agreed in writing, the risk passes when the Products are handed over to the carrier.

10.3. On delivery, check the number of parcels and the condition of the packaging. If you see damage, accept the goods "subject to inspection" on the carrier's document, describing the damage.

10.4. The 7 days are an organisational request to handle the claim with the carrier more quickly: they are not a deadline after which rights are lost and they do not limit the rights provided by law, including those of the Consumer.

11. Retention of title

The Products remain the property of the Seller until the price has been paid in full. This does not change the rules on the transfer of risk in section 10.

12. Changed your mind? You have 14 daysRight of withdrawal for Consumers

12.1. Period

The Consumer can withdraw from the Contract without giving any reason within 14 days of the day they receive the Products. If several Products from one order arrive separately, the 14 days start from receipt of the last one. Business customers do not have a right of withdrawal.

12.2. How to withdraw

You can also withdraw:

• by e-mail to info@keygadgets.it;
• by letter to KEY di Ennio Baglioni, Via Giuseppe di Vittorio, snc, 65123 Pescara (PE), Italy.

Your notice must allow us to identify you and the order. You can use the form at the bottom of this page, but it is not mandatory. We will confirm receipt of your withdrawal without delay on a durable medium (e-mail), with the content of your statement and the date and time it was sent.

12.3. Returning the Products

Return the Products to the Seller's address without delay and in any case within 14 days of your withdrawal notice, packed in a way suitable for transport. The direct costs of returning the Products are paid by the Consumer.

For Products shipped on a pallet, which cannot normally be returned by post, the cost of returning them is estimated at about 300 euro for Italy and up to about 1,000 euro for other countries, depending on weight, size and destination.

The Consumer is liable for any reduction in the value of the Products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

12.4. Refund

We will refund all payments received, including standard delivery costs, within 14 days of the day we receive your withdrawal notice, using the same means of payment you used for the purchase, unless otherwise agreed and at no cost to you. We may withhold the refund until we have received the Products back or until you have supplied proof of having sent them, whichever is earlier. We do not refund the additional costs of a delivery method other than the least expensive standard delivery we offer.

12.5. When withdrawal does not apply

Withdrawal is excluded only in the cases provided by law, including:

• products made to the Consumer's specifications or clearly personalised;
• products liable to deteriorate or expire rapidly;
• sealed products not suitable for return for health protection or hygiene reasons, unsealed after delivery;
• products which, after delivery, are by their nature inseparably mixed with other items.

Simply opening the packaging does not exclude withdrawal. For inks, emulsions, catalysts and other chemical products, the exclusion is assessed case by case, based on the product and the applicable legal rule.

13. 2 years of protection by lawLegal guarantee of conformity for Consumers

13.1. The Seller is liable to the Consumer for any lack of conformity that becomes apparent within 2 years of delivery, under Articles 128 and following of the Italian Consumer Code.

13.2. Unless proven otherwise, defects that become apparent within 1 year of delivery are presumed to have existed at the time of delivery.

13.3. Please report the defect as soon as you discover it, so we can help you sooner. This request does not reduce the periods and rights provided by law.

13.4. In the event of a defect you are entitled, free of charge, to repair or replacement. If these are not possible, are disproportionate or are not carried out within a reasonable time, you are entitled to a price reduction or to terminate the Contract.

13.5. To report a defect, write to info@keygadgets.it with the order number, the product and a description of the problem, with photos or videos if possible. Our checks help us understand the problem and do not delay your rights.

13.6. The legal guarantee cannot be excluded or limited to the detriment of the Consumer. The official European Union notice on the legal guarantee is published on the Service and warranty page.

14. Clear rules for business customersGuarantee for Business customers

14.1. For Business customers, the guarantee against defects is governed by Articles 1490 and following of the Italian Civil Code.

14.2. Defects must be reported in writing within 8 days of discovery. Claims become time-barred 1 year after delivery. These periods do not apply if the Seller has acknowledged or concealed the defect.

14.3. If a defect is acknowledged, the Seller chooses whether to repair or replace the Product or the defective part. Repair or replacement does not restart the limitation period. The commercial guarantee in section 15 remains unaffected.

14.4. The Business customer inspects the Products on delivery and checks that they are suitable for its technical and production needs, based on the available information and the Seller's indications.

15. Our extra commitment on machinesCommercial guarantee

15.1. On all machines, the Seller offers a commercial guarantee of 2 years to Consumers and 1 year to Business customers, from delivery, under the conditions described on the Service and warranty page.

15.2. For Consumers, the commercial guarantee is in addition to the legal guarantee and does not limit it in any way.

15.3. To request support, write to info@keygadgets.it with the machine model, order number or proof of purchase and a description of the problem. Before sending a machine or a part, wait for our instructions: this way we agree on the fastest way to help.

15.4. The commercial guarantee does not cover: wear parts and consumables; damage from improper use, negligence, lack of maintenance or incorrect installation; damage from power surges, unsuitable electrical systems, humidity, wetting or fire; work or modifications not authorised by the Seller; transport damage not reported as described in section 10.

15.5. These exclusions concern only the commercial guarantee and do not limit the Consumer's legal guarantee in any way.

16. Using the products safelyUse, safety and compatibility

16.1. Use the Products according to the instructions, warnings and technical information provided.

16.2. For electrical machines, check compatibility with the available power supply and follow the installation and safety instructions.

16.3. For inks, emulsions, catalysts, solvents and other chemical products, read the labels, instructions and, where available, the safety data sheets.

16.4. Before a production run, we recommend a test on the material to be printed: results depend on materials and working conditions. Our technical advice is based on the information available and does not replace these tests.

16.5. This section does not exclude the Seller's liability for lack of conformity or for other legal obligations.

17. Liability

17.1. The Seller is not liable for delays or non-performance caused by exceptional events beyond its reasonable control, provided it informs the Customer and does what it can to limit their effects. In these cases the Customer is entitled to a refund of what was paid for services not performed.

17.2. Business customers: except in cases of wilful misconduct or gross negligence, the Seller is not liable for indirect or consequential damage, production downtime or loss of profit, and its liability does not exceed the price paid for the Product concerned.

17.3. No clause of these terms limits the mandatory rights of Consumers, liability for defective products or other liability that cannot be excluded by law.

18. What we ask of youCustomer obligations

18.1. The Customer provides correct details, pays the amounts due and cooperates to allow delivery.

18.2. The Customer checks the delivery address and billing details before sending the order, also when they are transmitted by PayPal.

19. We are here to helpComplaints and support

19.1. For complaints, support or questions about an order, contact: KEY di Ennio Baglioni, Via Giuseppe di Vittorio, snc, 65123 Pescara (PE), Italy, e-mail info@keygadgets.it, phone +39 338 874 3541.

19.2. To help us answer sooner, please give the order number, the name of the account holder, the product and a description of the problem. We reply as quickly as possible. Response times do not reduce the periods and rights provided by law.

20. PrivacyProcessing of personal data

20.1. Personal data are processed to manage orders, payments, shipping and support and for the other purposes stated in the privacy policy, in accordance with data protection law.

20.2. The full privacy policy is available on the Privacy policy page.

21. Applicable law and jurisdiction

21.1. The Contract is governed by Italian law.

21.2. For Consumers resident in another country, the mandatory consumer protection rules of their country of residence continue to apply.

21.3. For disputes with a Business customer, the Court of Pescara (Italy) has exclusive jurisdiction.

21.4. The Business customer specifically approves, under Articles 1341 and 1342 of the Italian Civil Code, sections 10.2 (transfer of risk), 14 (guarantee for Business customers), 17.2 (limitation of liability) and 21.3 (jurisdiction), by ticking the dedicated box at checkout.

22. Alternative dispute resolution

22.1. The Seller is neither obliged nor willing to take part in alternative dispute resolution (ADR) proceedings before a consumer conciliation body. If a complaint does not receive a satisfactory answer, the Seller will nevertheless inform the Consumer by e-mail which ADR body would be competent, as required by Article 141-sexies of the Italian Consumer Code.

23. Changes to these terms

The Seller may update these terms to reflect legal or commercial changes. Changes apply to orders sent after the new version is published.

24. Severability

If a clause is void or ineffective, the other clauses remain valid. The clause concerned is interpreted or replaced in accordance with the law, without reducing the mandatory rights of the Consumer.

Annex: model withdrawal form

Complete and return this form only if you wish to withdraw from the Contract. You can also use the "Withdraw from the contract" button on the Site.