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Service and warranty

Our company offers its customers technical support related to repairs, spare parts, maintenance and consumables.

Warranty conditions and return of goods

All tools are covered by a warranty of 12 months from the date of purchase; KEY is responsible for construction defects, except parts subject to wear.

Damage caused by improper use of equipment and negligence will be considered out of warranty.

Tools: 12 months warranty from date of purchase, replacement parts are available in our stores, warranty service will be held at our centre.

The costs of returning the tools by courier shall be borne by the customer.

Replacement of goods: complaints of defective products must be written (letter, fax or email) in the following eight days of receipt.

Only we authorize the eventual replacement of products in writing (letter, fax or e-mail) and delivery in Freeport in our store.

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