Direct warranty and service on all machines
On all the machines we sell, from screen printing machines to laminators, you are looked after directly by us: support, repairs and spare parts are handled by our own team in Italy. We know every machine in detail, and you always talk to technicians who know your machine.
Your rights in the EU: at least 2 years of legal guarantee
All goods sold in the European Union are covered by a legal guarantee of at least 2 years. If a product does not match its description or does not work as expected, you can claim this right at any time. Our own warranty comes on top of this protection.
How the warranty works
Tell us the problem
Describe what is happening, with photos or a short video if you can. If the fault is known and easy to fix, we explain how to fix it directly by e-mail or WhatsApp.
Call with a technician
If you need more help, we arrange a call with one of our technicians. We stay with you until everything works again.
Repair at our premises
If the problem cannot be fixed remotely, we arrange the return of the parts or the machine and repair it at our premises in Italy, with short turnaround times.
What the warranty covers
- All malfunctions that prevent the machine from working properly.
- Repair or replacement of faulty parts, in full or in part.
- Personal support from our technicians from the first contact until the machine is running again.
Not covered are cosmetic damage, improper or negligent use, incorrect assembly, installation, operation or maintenance, and any modification of the product.
Still here for you after the warranty
Even after the warranty period ends, we help you with maintenance and repair of every machine you bought from us. We keep spare parts in stock, while stocks last.
- Help finding the fault: we work out the cause together with you.
- Spare parts: if the fault is identified remotely, we send you the right part. You only pay for the part and shipping.
- Repair at our premises: we arrange the return. You only pay for labour, spare parts and shipping.
Questions about your machine?
Open a ticket on our Contact / Support page or write to us directly.
Legal notes
Warranty period
Our commercial warranty lasts 2 years for consumers and 1 year for business customers (companies and VAT-registered buyers purchasing for their business), from the date of delivery.
For consumers it is in addition to the 2-year legal guarantee of conformity and does not limit it in any way.
Buyer's rights
Under the commercial warranty we repair or replace products recognised as defective. We reserve the right to inspect any product that is the subject of a warranty claim.
We accept the return of goods that we recognise as defective and offer repair or replacement (in full or in part). For purely cosmetic defects, compensation for the loss of value may be offered.
Limitation of liability
For business customers, except in cases of wilful misconduct or gross negligence, we are not liable for indirect or consequential damage, including loss of production or loss of profit, and our liability does not exceed the purchase price of the product. This limitation does not apply to consumers or to liability that cannot be excluded by law.
Applicable law
This warranty is governed by Italian law. For consumers, the mandatory consumer protection rules of their country of residence continue to apply. We may update this warranty: each purchase is covered by the version published at the time of the order.