Want to know when your order will arrive? On this page you will find, in a few lines, when we ship, which couriers we use and on which days delivery can take longer.
When we ship your orderShipping times
We ship every order within the times shown on the product page. The parcel usually leaves our warehouse within 24/48 hours for orders placed Monday to Friday by 9:30 am.
Who delivers your parcelCouriers and tracking
Depending on the delivery address, your order travels with one of these couriers: DHL, UPS, FedEx, BRT or DPD.
Once shipped, the courier usually delivers in 2 to 4 working days.
When the parcel leaves we send you the tracking code, so you can follow the shipment all the way to your door. Courier times are estimates and can change with the destination, public holidays or, outside the European Union, customs procedures.
Public holidays in ItalyDays when we do not ship
We ship from our warehouse in Italy. On Italian public holidays couriers do not collect parcels, so your order leaves on the next working day:
- 1 January, New Year's Day
- 6 January, Epiphany
- Easter Sunday and Easter Monday
- 25 April, Liberation Day
- 1 May, Labour Day
- 2 June, Republic Day
- 15 August, Assumption Day
- 1 November, All Saints' Day
- 8 December, Immaculate Conception
- 25 December, Christmas Day
- 26 December, St Stephen's Day
Large or heavy machinesPallet delivery
Large or heavy machines may travel on a pallet with a freight carrier. In this case delivery is kerbside, meaning at the point closest to your address that the vehicle can reach, unless the product page says otherwise.
Someone must be present to unload. Carrying the goods inside the premises or upstairs is not included, unless agreed.
When the parcel arrivesA quick check that protects you
On delivery, check the number of packages and the condition of the packaging. If you see any damage, sign the courier's document "with reservation" and write down what you noticed.
Write to us with your order number: you will get an answer from us directly.